This Laundry Service Agreement (“Agreement”) governs the provision of laundry services by Thread & Tumble (“we,” “us,” or “our”) to the customer (“you” or “the Customer”). By placing an order or using our services, you agree to be bound by the terms and conditions set out in this Agreement.
Thread & Tumble provides professional wash, dry, and fold laundry services on a pick-up and delivery basis. Our services are available exclusively to business and commercial customers unless otherwise agreed. By engaging our services, the Customer acknowledges and accepts the terms of this Agreement.
All orders must be submitted and confirmed through the Thread & Tumble application (“App”). We reserve the right to reject any order submitted via alternative channels. Orders will not be accepted without a confirmed delivery date. Thread & Tumble reserves the right to cancel or reschedule orders due to operational issues, including but not limited to machinery breakdowns, extreme weather events, or staff unavailability. In such cases, the Customer will be notified and credited accordingly.
For non-business accounts, a minimum order value of $33.00 applies. Business accounts will have minimum order amounts determined and agreed upon at the time of registration.
Pick-up and delivery services are available Monday through Saturday, excluding Easter Sunday and Christmas Day. Public holiday orders incur a surcharge of $15.00 per order. Customers must ensure that laundry is stripped, bagged, and ready at the agreed collection time, and that access to the property is provided. A rescheduling fee of $20.00 applies if access is denied, incorrect delivery dates are provided, or laundry is not prepared for collection. Deliveries for back-to-back bookings will occur between 10:00am and 12:00pm. While we strive to maintain timely service, exact delivery times cannot be guaranteed. Orders must be placed at least 48 hours in advance; urgent requests should be communicated directly.
Our standard wash, dry, and fold service is charged per kilogram based on the final dry weight of the laundry. Prices listed on the Thread & Tumble App are exclusive of GST.. Pricing may be adjusted without prior notice. Significant discrepancies between estimated and actual weight will be reviewed and discussed with the Customer.
For non-business accounts, payment is required in full upon completion of the laundry service. Business accounts are invoiced with payment due within seven (7) days of the invoice date. Late payments may result in suspended services, withheld deliveries, or referral to debt recovery processes. Customers are responsible for any associated costs incurred in recovering overdue payments.
Thread & Tumble processes only items suitable for commercial washing and tumble drying. Delicate, hand-wash only, or otherwise unsuitable items may be declined or incur additional charges. Thread & Tumble is not liable for damage resulting from unsuitable items, including shrinkage, colour loss or general wear.
Bulky items such as mattress protectors, blankets, and similar large items are charged on a per-item basis. Pricing and item lists are available on the Thread & Tumble App. Customers must provide any specific care instructions; otherwise, standard laundering procedures will apply.
Thread & Tumble is not liable for damage caused by normal wear and tear, manufacturer defects, weak seams, or items without care labels. Items left in pockets or concealed within laundry remain the responsibility of the Customer. Customers must ensure laundry is free from hazardous materials or objects; Thread & Tumble accepts no liability for damage caused by such items.
Unless otherwise requested, standard commercial detergents are used. Customers must notify Thread & Tumble of any sensitivities, allergies, or preferred detergents at the time of booking.
Deliveries will be made to the Customer’s nominated address or authorised safe drop location. Thread & Tumble is not responsible for theft, loss, or damage to laundry once delivered. A rescheduling fee of $20.00 applies if access is denied, incorrect delivery dates are provided, or laundry is not ready for collection.
Thread & Tumble maintains standard business insurance covering general operations, property, and liability. Customers leaving high-value, fragile, or irreplaceable items do so at their own risk. Liability for loss, damage, or theft of laundry items is limited to the replacement cost of the item(s). Thread & Tumble is not responsible for consequential losses, including financial loss, inconvenience, or loss of use of items. Customers are encouraged to obtain separate insurance for high-value items. If items are left in an unsecured or unattended location at the Customer’s request, Thread & Tumble is not responsible for theft, damage, or exposure to weather. Items damaged due to factors outside Thread & Tumble’s reasonable control, including pre-existing defects, wear and tear, or unsuitable fabrics, are excluded from coverage.
Thread & Tumble operates in compliance with all relevant Work Health & Safety legislation to ensure the safe handling of laundry and equipment.
Customers must notify Thread & Tumble within 24 hours of receiving their laundry of any issues. Upon notification, Thread & Tumble will assess the concern and provide a resolution, which may include a credit, rewash, or refund, within five (5) business days. Orders cancelled less than 24 hours before the scheduled delivery may incur a cancellation fee. Thread & Tumble is not responsible for any loss or damage once delivery has been made to the nominated or authorised safe drop location.
Each order is entitled to one free stain removal treatment. Additional stain removal treatments beyond the first per order will incur a fee as listed on the App price guide. Customers must notify Thread & Tumble of stains at the time of booking or prior to pick-up. Thread & Tumble is not liable for stains that cannot be removed due to pre-existing fabric damage, age, or material limitations.
Thread & Tumble shall not be liable for any delay or failure to perform its obligations under this Agreement where such delay or failure arises from causes beyond its reasonable control, including but not limited to extreme weather, power outages, transport disruptions, machinery breakdowns, or supply shortages.
Business accounts are available to registered companies and sole traders. Terms of service, including minimum order amounts, per-kilogram pricing, and charges for bulky items, are determined and agreed upon at the time of registration. Business account customers will be invoiced for services, with payment due within seven (7) days of the invoice date. Thread & Tumble reserves the right to suspend services for overdue accounts and to recover any associated costs of debt collection. Customers must provide any special laundering requirements at the time of placing orders.
By registering on the Thread & Tumble App or using our services, customers consent to the collection, use, and storage of personal information for processing orders, delivery logistics, customer support, and marketing communications (if separately consented). Personal information may include name, address, email, phone number, payment details, and order history. Thread & Tumble stores and processes personal information securely in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Personal information will not be sold or shared with third parties except as necessary for service delivery. Customers have the right to access, correct, or request deletion of their personal information at any time by contacting Thread & Tumble.
Thread & Tumble reserves the right to update or amend this Agreement at any time. Significant changes will be communicated to customers via the App or email. Continued use of services constitutes acceptance of the updated terms.
This Agreement is governed by the laws of New South Wales. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of New South Wales.
Offer Details
This offer provides a 50% discount on our standard wash, dry, and fold services for business customers, applicable to orders placed through the Thread & Tumble App. The discount applies to the first service only and is valid for one-time redemption per business account.
Usage
The offer is limited to one-time use per business account and cannot be combined with any other promotions, discounts, or offers.
Redemption
Business customers must place their first order via the Thread & Tumble App. The 50% discount will be automatically applied to the first order at the time of payment or on the first invoice. No manual code is required.
Exclusions
The offer is limited to standard wash, dry, and fold services for the first order and does not apply to other services or items. The offer has no cash value and cannot be exchanged for cash or any other form of compensation.
Validity
The offer is valid only for the first order placed through the App and applies to the invoiced amount for that order.
General Conditions
Thread & Tumble reserves the right to modify, suspend, or terminate this offer at any time without prior notice. In the event of any dispute, Thread & Tumble’s decision will be final and binding.
Liability
Thread & Tumble’s liability for any loss or damage to laundry items under this offer is limited to the value of the lost or damaged items, up to a maximum of $100 per order.
Contact Information
For any questions regarding this offer, please contact our customer service team at hello@threadandtumble.com.au.