Terms and Conditions

Please read these Terms and Conditions ("Terms") carefully before using CleanGo Delivery services.

1. Agreement to Terms

By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.

2. Service Description

CleanGo Delivery provides laundry services including wash, fold, and dry-cleaning, with optional same-day delivery. We aim to deliver high-quality service but do not guarantee the removal of all stains or damages.

3. Payment and Billing

Payment for services is due at the time of order placement. We accept various payment methods. Invoices will be provided upon request. Failure to pay may result in suspension of services.

4. Lost, Stolen, or Damaged Items

While we take utmost care with your garments, we are not liable for lost, stolen, or damaged items. Please check your items upon delivery. In the event of loss or damage, notify us within 24 hours for investigation and potential compensation.

5. Acts of God or Machine Malfunctions

We are not responsible for damages resulting from acts of God (e.g., natural disasters) or machine malfunctions. We will strive to rectify any issues promptly but cannot guarantee full restoration or compensation.

6. User Responsibilities

Users are responsible for providing accurate information and ensuring items are properly prepared for laundry service. We reserve the right to refuse service for items deemed unsuitable or unsafe to process.

7. Service Availability

We strive to provide uninterrupted service, but we may need to suspend operations for maintenance or unforeseen circumstances. We will notify users of any service disruptions.

8. Intellectual Property

All content on our website or mobile application, including logos and trademarks, are the property of CleanGo Delivery and may not be used without permission.

9. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website or mobile application. Continued use of our services constitutes acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ontario. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Ontario.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at our support line.

By using our services, you agree to abide by these Terms and Conditions.

Last updated: 2023-11-04