Terms & Conditions
Read on to find out the terms and conditions of our day-to day service, and seasonal promotions.
Customer Terms & Conditions
These terms and conditions apply to all orders for products and services provided by Bhasker Dry Cleaning Co., Ltd. (“Bhasker Dry Cleaning”) as of 1st January 2021, prior to this they were provided by Bhasker Dry Cleaning Co., Ltd.
Please read them carefully. By placing an Order (as defined below) you agree to be legally bound by them.
You should note that in certain circumstances these Terms exclude or limit our liability to you. You should read paragraph 12 carefully in this respect.
1.1 These terms will apply to any Order which we accept from you including any Order that is changed under paragraph 4. Unless you accept these Terms (by ticking the acceptance box when you set up your account) you will not be able to place an Order.
1.2 We may change the Terms from time to time and it is the current version which will apply to each Order when you place it. We will notify you of changes to the Terms by email.
1.3 If you need to contact us at any time about an Order you may do so as set out in paragraph 9.
2.1 When the following words with capital letters are used in these Terms, this is what they will mean:
3.1 Please ensure that you check the details of your Order before submitting it as we will not be liable to you for any errors which you make. For example, please check carefully that you have correctly set out your address. If you think that you may have made a mistake, please contact us as set out in paragraph 14. We will confirm any changes to your Order by email. Changes are also dealt with under paragraph 4.
3.2 Submission of an Order does not create a contract between us. The contract arises when we send you an email confirming acceptance of your Order.
3.3 We will assign an order number to each Order and inform you of it when we accept the Order. Please quote the order number in all subsequent contact with us.
3.4 If for any reason we are unable to fulfil your Order we will inform you via telephone, email or SMS.
4.1 You may make a change to an Order up to 4 hours before the collection time. Any changes after this time may incur a rescheduling fee of up to Rs.100/-. You can make changes to your order by contacting Our Customer Care Team at bhaskarfm1985@gmail.com or you can contact us on live chat or via telephone.
4.2 With your consent or at our discretion, we may make a change to your Order as an alternative to cancelling it in accordance with paragraph 6. This may occur, for example, where a different cleaning process may be more appropriate.
4.3 Where changes are made to an Order under either of the preceding sub-paragraphs we will issue an Order amendment confirmation to you via email.
5.1 If you are a consumer, you have the statutory right to cancel an Order within 7 days. However, when you place an Order you acknowledge that your right to cancel will be curtailed or lost where the Services (or any part of them) are provided within this 7-day period.
5.2 You may cancel or reschedule your Order with no additional charge in the following circumstances:
(a) At any time up to four hours before the collection time – which is set out in Our email acceptance of your Order – via the App or by contacting bhaskarfm1985@gmail.com or live chat; or telephone
(b) If, after we have collected your Item(s), we are affected by an Event outside Our Control by contacting Our Customer Care at bhaskarfm1985@gmail.com or live chat or telephone
5.3 Cancelling or rescheduling your order less than four hours before a collection or failing to be present for collection may incur an additional charge of up to Rs.100/-.
5.4 Rescheduling your delivery less than four hours before a delivery or failing to be present for delivery may incur an additional charge of up to Rs.100/-.
6.1 We may cancel your Order and the contract between you and us in the following circumstances:
(a) As a result of an Event outside Our Control; or
(b) If you fail to make Items available for collection; or
(c) If we consider that any Item does not correspond with the Order, is damaged, does not have cleaning instructions, or does not fall within those Items which we accept (please contact Our Customer Care Team by email at bhaskarfm1985@gmail.com, on live chat or via telephone if you are unsure which items we accept).
6.2 If We cancel your Order We will contact you by telephone, SMS or email and (where applicable) will arrange to deliver the Item(s) to you as soon as reasonably possible.
7.1 Subject to paragraph 12, we will use reasonable endeavors to collect and deliver Items at the times specified in the Order but we cannot guarantee to do so. We will use reasonable endeavors to communicate any delay to you by telephone, email, push notification or SMS.
7.2 If you have failed to accept delivery or arrange redelivery within 90 days of the original delivery date, we may dispose of the Item(s) or donate them to an accredited charity of our choice.
7.3 You must place your Items into the bag(s) provided to you by the driver at the time of collection, or into bags retained by you from a previous Order.